How to track an order
You can check the status of your order by logging into your account.
Click on “My Account” at the top of the home page. Enter your email address and password to log into your account.
Click on “My Orders” and select the order you would like to track.
If you have selected a tracked delivery method you will find the tracking number in the dispatch email and in “My Account/My orders”. Please note that not all delivery methods offer a tracking facility.
You can enter the tracking number on the courier’s website (e.g. Royal Mail, DHL).
This will show you if the item has been delivered or if there are any delays.
We will send you an email as soon as your order has been dispatched.
My order hasn’t arrived
Please visit “My Account” or check the order confirmation email that we have sent you and you will be able to see a delivery estimate for your order. If this date has passed and we have dispatched the order on time but there is still no sign of your delivery then please:
Ask the carrier’s local depot if they’ve already tried to deliver it.
Ask your neighbors if the parcel has been left with them.
Look for a notice of attempted delivery. You may find this in your letterbox, on your door, or under your door.
Allow a few additional days for delivery.
If you have selected a tracked delivery method then please enter the tracking number on the courier’s website (e.g. Royal Mail, DHL) for more information and contact the courier directly if there are any issues.