Terms & Conditions

1. Overview

Attention: Please read these terms of use below carefully before you use this website. By continuing to use this website means that you accept these terms. If you do not agree, you are not authorized to use this site.

We reserve all rights to alter the webpage at any time. We may decide from time to time that it is necessary to update our site. It is your responsibility to check the website regularly for updates to our terms and conditions pages.

2. Use of this website

zgemma.co.uk owns the copyright and other Intellectual property of zgemma.co.uk websites. You are only authorized to use zgemma.co.uk websites for your own personal use and grants no rights of usage to anybody or any commercial business without explicit written consent. This includes all digital images, graphics, text and any other aspect of this webpage. To copy or cite our content or materials on zgemma.co.uk websites, you must retain all copyright and other proprietary notices in the same form and manner as on the original.

To use copyrighted content of zgemma.co.uk websites for advertising, promotion or other commercial reasons, you should contact us first.

3. Products and Delivery

Please note www.zgemma.co.uk are strictly sellers of 100% genuine, brand new, official hardware only.

We buy direct form the manufacturer and not 3rd party agents and therefore we can guarantee the authenticity of all our products.


To identify all products sold  by www.zgemma.co.uk and differentiate between similar products sold by other sellers we keep a note of all our serial numbers and/or all our products have a unique hidden security marker only identifiable by us.

In the case of a returned product in which the serial number does not match our records and/or the unique security marker is not visible www.zgemma.co.uk reserve the right to notify the relevant authorities and/or launch legal proceedings.

www.zgemma.co.uk CANNOT/DO NOT AND WILL NOT provide any support or assistance for any 3rd party firmware/software or plugins.

www.zgemma.co.uk will do their best do dispatch orders on time however we cannot be held responsible for any delays caused by the courier company and any time scales given for delivery are strictly on the basis of information provided by the courier and are in no way guaranteed by www.zgemma.co.uk.

www.zgemma.co.uk provide a flat rate for shipping based on the different courier options to keep our prices competitive and low at all times, however please note actual shipping charges are  approximately 60% higher than what we charge and the premium is subsidised bywww.zgemma.co.uk, in the case of an item being returned due to any other than reason than it being faulty than the customer will receive a refund minus ACTUAL shipping costs and not the shipping costs paid at the time of ordering.

NATIONAL HOLIDAYS, WEEKENDS AND BANK HOLIDAYS are not classed as working days for our couriers and therefore NO orders will be dispatched or processed on those days.

In addition to the above www.zgemma.co.uk will close for 3-5 days a year for religious holidays and no orders will be dispatched on those days, to find out more about the days in which we will be closed for religious holidays please contact us via email or phone. 

4. Returns and Guarantee 

All products are guaranteed for 12 months.  If a fault develops within the first 6 months then zgemma.co.uk will replace / repair the item.  Any faults that develop after 6 months will have to be sent by the customer direct to the manufacturer for repair.  The customer will have to bear the cost of sending the defective item to the manufacturer and also the cost of having it sent back from the manufacturer.

If an item returned back due to customer purchasing error, and is not in the exact same condition as how it was sent than www.zgemma.co.uk can charge upto 30% of the initial order amount for a re stocking fee. This is because that item can no longer be sold as a new product and must be sold as 2nd hand. This fee is independent of the actual shipping costs and will be decided after the item has been returned and the condition evaluated by the technical department.

If any item is returned for repair or replacement after it has been used then the customer is responsible for the return shipping costs back to us and www.zemma.co.uk will be responsible for the shipping costs back to the customer.

Any requested returns which have not been received back within 3 weeks of request being opened will be closed automatically and no further request will be accepted 

From the 1st of April 2020 all returns which are not due to product fault will be charged a flat 15% re stocking fee. This is due to the change in Paypal regulations where PayPal now no longer refund the seller the original fees when processing a refund. The other costs are associated with the original shipping, picking,packing and handling charges. 

Please note if a return related to the above is not in the same condition as when sent by us then we reserve the right to refuse the return or assign a further fee related to the condition of the item. 

5. Support

www.zgemma.co.uk is strictly a sales website, we are NOT a product support site.
we can provide assistance to customers on basic setup procedures and also product fault management HOWEVER for obvious legal reasons we CANNOT and DO NOT provide any product assistance or advice to any person who is not a customer of www.zgemma.co.uk

6. Prohibited Uses

You are not allowed to use zgemma.co.uk websites (including, without limitation, any materials or services):

    -    for any unlawful context to transgress in a manner which violates any local or international statute, regulation, rule, order, treaty, or morality.

    -    to interfere with zgemma.co.uk websites' security and normal operation.

    -    to harm another individual.


7. Access

zgemma.co.uk websites may require you to register to become a user to obtain some service and to accept some agreements. We will collect your information according to the zgemma.co.uk Privacy Policy. You agree to provide true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your zgemma.co.uk Website password and are solely responsible for all activities that occur under your account. If you suspect unauthorised use of your accounts, you should report this to us immediately and reset your passwords.


8. Disclaimers

The information on the zgemma.co.uk website, as well as zgemma.co.uk services and products, are provided "as is" and "with all faults". We do not make warranty that all information on zgemma.co.uk websites can meet your requirements or that zgemma.co.uk websites are error free and non-infringing of any intellectual property rights. In addition, we do not warrant that zgemma.co.uk sites or services will be without failure, for example access failure. All images featured on zgemma.co.uk websites are for illustration purposes only and may differ slightly from the final product.


9. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


10. Privacy

Subject to our privacy policy any personal information submitted to zgemma.co.uk will only be used for the purposes outlined in our privacy policy.  Any information we collect fully complies with the Data Protection Act. We will not distribute, sell or give any information to a third party regarding your personal data. 



The express terms above shall be the full extent of zgemma.co.uk's liability. Accordingly, zgemma.co.uk disclaims all other liability for loss or damage howsoever caused arising out of the purchase, possession, sale or use of the equipment and all other terms, conditions, and warranties express or implied, arising out of trade usage or otherwise are hereby excluded. In no event shall zgemma.co.uk be liable for any special, incidental or consequential damages including, but not limited to the infringement of any intellectual property rights, delays, or inaccurate information or advice. Notwithstanding the foregoing the customer's statutory rights (if any) are not affected.


12. Copyright

'zgemma.co.uk' and zgemma.co.uk Logo are copy-protected trademarks of zgemma.co.uk and any other product or service names or slogans or logos mentioned on zgemma.co.uk Websites are trademarks of zgemma.co.uk and its suppliers or licencors. Other brands and product names are trademarks of their respective holders. We cite these according to these respective holders' policies.